Goldenfeather Alchemy

Effective Date: 02 March 2026
Website: www.goldenfeatheralchemy.com
Business Name: Goldenfeather Alchemy
Contact Email: [email protected]

1. Introduction

Goldenfeather Alchemy (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Privacy Act 2020 (New Zealand).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you:

• Visit our website

• Purchase or book services

• Attend events or retreats

• Subscribe to our mailing list

• Participate in coaching, facilitation, or somatic sessions

By using our website or services, you consent to the collection and use of your information as outlined in this Policy.

2. Information We Collect

We may collect personal information including:

Personal Details

• Full name

• Email address

• Phone number

• Billing address

• Emergency contact details (for retreats/events)

Health & Wellbeing Information

Where relevant to coaching, retreats, or somatic work:

• Health disclosures you voluntarily provide

• Relevant medical or emotional information necessary for safe participation

This information is only collected with your consent.

Payment Information

Payments are processed via secure third-party providers (e.g., Stripe or other payment gateways).
We do not store your full credit card details.

Website & Technical Data

• IP address

• Browser type

• Device type

• Pages visited

• Cookies and tracking data

3. How We Use Your Information

We collect and use your information to:

• Deliver coaching, retreats, and services

• Process payments

• Communicate about bookings and programs

• Provide customer support

• Improve our website and offerings

• Send newsletters or marketing (with your consent)

• Maintain health and safety standards for events

We will only use your information for the purpose it was collected, unless required by law.

4. Marketing Communications

If you subscribe to our mailing list, you may receive emails about:

• Upcoming programs

• Events or retreats

• Resources and updates

You can unsubscribe at any time by clicking the “unsubscribe” link in any email.

We do not sell or rent your personal information to third parties.

5. Storage & Security

We take reasonable steps to protect your personal information from:

• Loss

• Unauthorised access

• Disclosure

• Alteration

• Misuse

Information is stored using secure digital platforms and password-protected systems.

However, no online transmission can be guaranteed 100% secure. You provide information at your own risk.

6. Sharing of Information

We may share your information only where necessary with:

• Payment processors

• Website hosting providers

• Email marketing platforms

• Event or retreat venue partners (where relevant for safety)

All third parties are expected to comply with privacy obligations.

We may disclose information if required by law.

7. Health Information & Retreat Safety

Where you provide health or wellbeing information:

• It is treated as sensitive information.

• It is used only to ensure your safety and suitability for participation.

• It is not shared without your consent unless legally required.

You are responsible for disclosing relevant conditions that may affect participation.

8. Cookies

Our website may use cookies to:

• Improve user experience

• Analyse website traffic

• Personalise content

You may disable cookies through your browser settings.

9. Access & Correction

Under the Privacy Act 2020, you have the right to:

• Request access to your personal information

• Request correction of your information

To make a request, contact us at:
[email protected]

We will respond within a reasonable timeframe as required by law.

10. Data Retention

We retain personal information only for as long as necessary to:

• Provide services

• Meet legal obligations

• Resolve disputes

• Maintain business records

When no longer required, information is securely deleted.

11. Overseas Data Storage

Some third-party providers (e.g., email platforms or payment processors) may store data outside New Zealand.

By using our services, you acknowledge that your information may be stored or processed overseas in accordance with the Privacy Act 2020.

12. Breach Notification

In the event of a privacy breach that poses a risk of serious harm, we will:

• Notify affected individuals

• Notify the Office of the Privacy Commissioner (where required)

13. Children’s Privacy

Our services are not directed to individuals under 18 years of age.

We do not knowingly collect personal information from minors.

14. Updates to This Policy

We may update this Privacy Policy from time to time.

The most recent version will always be published on our website.

Continued use of our website or services indicates acceptance of any updates.

15. Contact Information

Goldenfeather Alchemy
[email protected]
www.goldenfeatheralchemy.com

If you believe your privacy rights have been breached, you may also contact the Office of the Privacy Commissioner (New Zealand).